PREMIUM MEMBERSHIP PROBLEMS
EMAIL: premium@ourparks.org.uk we will respond within 24 hours
YOU CAN CHAT, EMAIL US OR JUST BE SOCIAL
Please contact the team on getfitnow@ourparks.org.uk
We'll reply by the end of the next working day, often much sooner.
CALL US
0800 111 4464
Ideal for urgent queries about classes 9:00am-17:30pm (GMT). Do leave a message and we will respond urgently.
STAY SOCIAL
We love social media and are on it all the time so feel free to send us your photos, thoughts or shout outs.
MEMBERSHIP PRICE LIST
We currently only run TWO membership types:
- Standard Membership: FREE (entitles you to book all standard membership classes for FREE excluding Premium Classes)
- Premium Membership: £4.99 every 30-days (entitles you to book all Standard and Premium membership classes).
YOUR RIGHT TO CANCEL YOUR MEMBERSHIP
There is no minimum cancellation term and Parkers can cancel anytime for any reason. As an Our Parks LTD customer you can cancel a Premium membership (£4.99) up to 24hours, before scheduled payment date. For notices received less than 24 hours before 30-day payment cycle date, memberships will end 30 days from last payment.
Please note: 24 hours notice qualifies as notice received before midnight (00:00) on the 28th day of your 30-day payment cycle.
You are responsible for ensuring that we have received your written notice, email or a telephone call on at the below contact details.
- Click this link to cancel your premium membership: https://ourparks.org.uk/user/cancel-premium-membership
- Telephone: 0800 111 4464 ( Voicemail messages are also accepted as proof of cancellation)
- Postal address: Our Parks LTD, 10 London Mews, London W2 1HY (Mark FAO: Cancellation team)
- Email: Getfitnow@ourparks.org.uk
REFUND
All Parkers are entitled to a full refund of premium memberships up to 14 days after purchase no matter what the reason. For refunds, Parkers need to email, phone or write to Our Parks stating their username and reason for refund, on or before the 14th day of their membership:
- The quickest for a refund is complete our Refund Form: click here
- Email: Getfitnow@ourparks.org.uk
- Telephone: 0800 111 4464 (Voicemail messages are also accepted for refunds)
- Postal address: Our Park LTD, 10 London Mews, London W2 1HY (Make FAO: refund team)
