Our Parks Summer Camp Booking Terms and Conditions

When you book with Our Parks Summer Camp, these Terms and Conditions and other information such as our Parents Guide and Policies and Procedures document define the agreement between us and let you know what to expect from Our Parks Summer Camp and what we expect from you. If you have any questions about our Terms and Conditions, please call us on 0800 111 4464 or email summercamps@ourparks.org.uk.

1. Bookings

Bookings made online will be confirmed by email. A booking is confirmed when we receive payment and receipt of these constitutes acceptance of these terms and conditions.

2. Payments

Our Parks Summer Camp 2020 accepts payment by credit card and debit card. We do not accept payment by cheque, American Express or PayPal. All bookings must be paid in full before camp start date or your children will not be able to attend camp.

3. Changing your booking or Cancellation

Due to the increased Covid-19 organisation required, we are unable to accept cancellations of changes for this Summer Camp any later than Wednesday 22^nd July 2020 once you have booked. Please contact us if your circumstances change and we will attempt to accommodate but can offer no guarantees.

This policy will be reviewed for future camps.

4. Your child’s information

It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information. If we do not have all this information before camp starts, your children will not be allowed on camp.

5. Special requirements

Our Parks Summer Camp recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the camp environment. It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.

It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group. The 2020 Summer Camp will not be able to provide 1:1 support but this policy will be reviewed for future camps.

6. Illness, Covid-19 and First Aid

Covid -19
It is essential that your child does not attend the Our Parks Summer Camp if they have any of the following:

have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
have tested positive for coronavirus – this means you have coronavirus
live with someone who has symptoms or has tested positive
someone in their support bubble has symptoms or has tested positive
you're told by NHS Test and Trace that you've been in contact with a person with coronavirus

You must inform the camp manager urgently by phone should any of the above occur to your child.

Non Covid-19 Symptoms and Ailments:
Our Parks Summer Camp requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. Our Parks Summer Camp will only administer medication if it has been prescribed by a doctor or other health professional.

In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.

Essential prescribed medication including Epipens must be handed in to the Camp Manager for safe-keeping. All Our Parks Summer Camp First Aid policies are in line with Ofsted recommendations.

7. Child Exclusion

Our Parks Summer Camp has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour. The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp either for the remainder of the day (part exclusion), or for the rest of the season (full exclusion). No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness. The parent/carer will be expected to come and collect their child.

8. Late Pick-up

All children MUST be collected by 4pm. If for any reason you are unable to collect by 4pm, we ask that you call the Camp Manager as soon as possible. Two members of staff will wait with your child until they are collected. You will be charged a late pick-up fee of £20 for every 15 minutes after 4pm to cover the additional staffing cost. If we have no contact from a parent/guardian by 4.30pm, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late.

9. Notice of Absence

If a child is not attending a scheduled day on camp, parents/carers must telephone the Camp Manager or Head Office to allow us to update records.

10. Off-camp activities

We may offer optional extra excursions and activities. You will be asked to complete a consent form in advance. All our usual standards of care and supervision apply.

11. Personal Property

All your child’s personal property is your responsibility and Our Parks Summer Camp is not liable for any lost or damaged property on camp. If you believe that your child has left an item on camp, please contact the Camp Manager who will do their best to assist you. Lost property will remain on camp until the last day of the season and should be collected before the last day. Unclaimed lost property will be taken back to Head Office and then donated to charity. We are unable to return any items to you from Head Office.

12. Mobile Phones and Electronic Devices

All mobile phones and electrical devices are prohibited on camp. If found, children will be asked to place the device in the Camp Manager’s box which will be locked and secured at all times. The device will be returned to the authorised parent/carer at the end of the session.

13. Insurance

All children in our care are covered by our Public Liability Insurance.

14. Photography / Filming

Please be aware that Our Parks Summer Camp occasionally take photographs/video footage of children on camp for promotional reasons. If filming is due to take place, camp staff will inform all parents on arrival and your children can be opted out if you wish.

15. Parent Feedback / Complaints

If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.

If you have a concern regarding camp, this should initially be raised with your child’s Camp Manager and if you remain dissatisfied, please contact summercamps@ourparks.org.uk

16. Safeguarding

Our Parks Summer Camp has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported to the relevant local authorities and agencies.

17. Policies and Procedures

For our full policies and procedures document, please email summercamps@ourparks.org.uk

18 Data Protection

To process your booking, we need to collect personal details about you and your children. We will treat it as confidential and keep it secure, complying with all relevant UK legislation. We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child. We would also like to use some of your details to tell you about our products and services, and those of our parent/sister organisations and will ask for your consent during the registration / booking process. You may unsubscribe at any time.